These FAQs help 80% of our customers make up their minds.
1. About Nintree & Our Products
Q: What does Nintree sell?
A: Nintree is a curated collection of sculptural whiskey decanters, crystal-style glasses and decorative liquor bottles. From animal-inspired forms to mechanical and classic designs, every piece is selected for its visual presence and gift appeal.
Q: Are the decanters and glasses handmade?
A: Most of our pieces feature sculpted, crystal-style glasswork with hand-finished details. Because of the hand-crafting process, each piece may have subtle variations in color, texture or relief—these are part of its character, not defects.
Q: Does a decanter or bottle come with whiskey inside?
A: No. We sell the empty decorative glassware only. The beverages shown in lifestyle photography are not included unless a product page specifically says otherwise.
Q: What is the capacity of the decanters and glasses?
A: Capacity, materials and dimensions vary by product. Please check the specifications section on each product page before ordering so you know exactly what you are getting.
Q: Can I use these with any type of spirit?
A: Yes. Our decanters and glasses are designed for whiskey, bourbon, vodka and other spirits at room temperature. Do not use them for hot liquids or in the microwave.
2. Care & Usage
Q: How should I clean my decanter or glass?
A: Hand wash gently with warm water and mild soap, then dry with a soft cloth. Avoid abrasive tools, harsh chemicals and sudden temperature changes, as these can damage the artwork, color finish or glass surface.
Q: Is the glassware dishwasher safe?
A: Hand washing is strongly recommended. Dishwashers can scratch the glass and wear down the raised 3D artwork or painted finish.
Q: Are these safe to use for drinking, or just for display?
A: They are functional barware—you can absolutely pour and serve from them. They also double as display pieces when not in use.
Q: How should I store the glassware?
A: Store pieces upright and away from hard objects that could knock against them. Keep them out of reach of children when displaying.
3. Shipping & Delivery
Q: Where do you ship from?
A: Orders are processed and shipped from our international fulfillment centers, including our hub in Hong Kong. Processing usually takes 1–3 business days.
Q: How long does delivery take?
A: Delivery times vary by location. Estimated shipping times and tracking information are available on our Shipping Policy page.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can track your order directly on our website via the Track Your Order page.
4. Payment & Security
Q: What payment methods do you accept?
A: We accept Credit Cards (Visa, MasterCard, American Express) and PayPal. Our system also supports Apple Pay and Google Pay for a faster checkout experience.
Q: Is my payment information secure?
A: Absolutely. All payments are accepted through a secure, encrypted Credit Card gateway to ensure your financial information is protected at all times.
5. Returns & Order Management
Q: What if the product arrives damaged or doesn't meet my expectations?
A: If there is a quality issue, defect or damage in transit, we are happy to assist with a return or exchange. Please contact our support team at Info@nintree.com with photos of the issue within 30 days of delivery.
Q: Can I change or cancel my order?
A: If you need to update shipping details, please contact us within 12 hours of placing your order. Orders can be cancelled before shipment. Once the item has shipped, cancellations are no longer available.
6. Contact Us
Still have questions? We are here to help! Email: Info@nintree.com
